FAQs – A Good Lifestyles

1. Placing an Online Order

We aim to provide a quick and seamless shopping experience on agoodlifestyles.com. If you encounter any issues when placing an order, please reach out via our online help form.

  • Order Confirmation & Amendments
    You’ll receive an order confirmation email shortly after placing your order (check your spam folder if you don’t see it). If you need to update your details, contact our customer support right away—changes cannot be made once the order has been dispatched.
  • Adding or Canceling Items
    Orders begin processing immediately, so it’s not possible to add items to an existing order. Cancellations must also be requested quickly—once an order ships, cancellations are no longer possible.
  • Payment Methods
    We accept payments in local currency via major cards, PayPal, and other digital payment options available at checkout. All payment details are processed securely. If your card is declined, please contact your card issuer.
  • Promo Codes
    You may apply one promotional or discount code at checkout. Codes cannot be added after an order is placed. If a code isn’t working, reach out to our support team for assistance.
  • Taxes & Duties
    All prices are final at checkout. If you receive a request for additional charges, please contact our support team with your order number.
  • Payment Pre-authorisation
    For security, a pre-authorisation hold may appear and remain until processing is complete. If it stays beyond the expected timeframe, please consult your bank—this is not an extra charge from us.
  • Unavailable Items
    On rare occasions, items may become unavailable post-purchase. If this happens, we’ll ship available items and adjust your order total accordingly.

2. Delivery

We currently deliver to select regions. You can view available delivery options and expected timelines during checkout.

  • Tracking
    Once your order is dispatched, you’ll receive tracking information to monitor delivery progress. If it’s delayed, please contact our customer support team and include your order number for faster assistance.

3. Loyalty & Gift Cards

You can explore loyalty program details or gift card usage on our dedicated sections of the website.

4. General Inquiries

If you have questions not covered here, please visit the “Contact Us” section—we’re here to help with order, product, or site inquiries.