Dispatch and Delivery Information

Processing Time
Orders are typically processed within 1-2 business days. Processing may take longer during holidays and promotional periods.

Delivery Options

  • Standard Delivery: 3-5 business days
  • Express Delivery: 1-2 business days
  • Next Day Delivery: Order before 2pm
  • International Delivery: 7-14 business days

Delivery Costs

  • Free standard delivery on orders over €50
  • Standard delivery: €4.95
  • Express delivery: €9.95
  • International delivery: Calculated at checkout

Order Tracking

  • Tracking number provided via email
  • Real-time tracking updates available
  • Allow 24 hours for tracking information to activate
  • Contact carrier directly for delivery inquiries

International Delivery

  • Available to most countries
  • Customs duties and taxes may apply
  • Additional documentation required
  • Delivery times are estimates only

Delivery Issues

  • Failed deliveries: Redelivery attempted
  • Incorrect addresses: Contact us immediately
  • Lost packages: Investigation required
  • Damaged items: Report within 48 hours

Signature Required

  • All orders over €100
  • Express delivery orders
  • International shipments
  • No authority to leave packages

Address Changes

  • Must be requested before dispatch
  • Additional charges may apply
  • Not possible for express orders
  • Contact customer service

Multiple Shipments

  • Large orders may ship separately
  • No additional delivery charges
  • Tracking provided for each package
  • Notified via email if split

Holiday Delivery

  • Extended processing times
  • Christmas cutoff dates announced
  • Express delivery recommended
  • No deliveries on public holidays

Parcel Collection

  • Available from carrier locations
  • 10 business day holding period
  • ID required for collection
  • Return to sender after expiry

Delivery Restrictions

  • Some items require special handling
  • Size and weight limitations apply
  • Hazardous materials not accepted
  • Perishable items excluded

Rural Deliveries

  • Additional transit time required
  • Limited weekend delivery
  • May require collection from depot
  • No additional charges

COVID-19 Updates

  • Most services operating normally
  • Some delays possible
  • Contact-free delivery available
  • Regular carrier updates monitored

Last Updated: [Date]